Dear Health Community Colleague,

Welcome to the October edition of the Navigator newsletter. In this month’s newsletter, you’ll find new a new funding opportunity, information about our new and improved provider directory, and results from our telehealth member survey. You’ll also find so much more to help you navigate the world of a Colorado Access provider.

If you want to learn more about anything in this issue of the Navigator or just have a question, don't hesitate to contact us or follow us on any of our social media channels using the links below.

Thank you,
Colorado Access

CARES Phase 3 Funding Available
Under this Phase 3 General Distribution allocation, providers that have already received Provider Relief Fund payments will be invited to apply for additional funding that considers financial losses and changes in operating expenses caused by COVID-19. Previously ineligible providers, such as those who began practicing in 2020 are also be invited to apply, and an expanded group of behavioral health providers confronting the emergence of increased mental health and substance use issues exacerbated by the pandemic will also be eligible for relief payments.  Learn more here.
Vote Health 2020
Vote Health 2020 promotes a non-partisan effort to encourage voter registration and increase participation in the democratic process. Find the Colorado Health Care Practice toolkit here that you can use to encourage voter registration among your patients. This is an opportunity to empower everyone to make their voices heard through the ballot box.
New Health First Colorado App for Members!
The new Health First Colorado app is available in the Apple App Store and Google Play Store. Your patients can download the app directly from the app stores, or by updating their PEAKHealth app. This patient-facing app replaces PEAKHealth. Your patients can sign into the Health First Colorado app using their PEAK account. They can use the app to:

  • See if their coverage is active
  • Learn about benefits
  • Update their information
  • Find providers
  • View their Health First Colorado member ID card
  • Call the Nurse Advice Line, Colorado Crisis Line and Quitline
  • Pay premiums and enrollment fees (for Buy-In and CHP+ members)
A new and improved provider directory!
Our new directory was released on Monday, September 28th. The upgrades include searching by behavioral health subspecialty, for conditions like anxiety or trauma.
You also have the ability to compare up to four different providers at one time!

There’s also many new filters and sorting options to help narrow down your search, like ADA accessibility and telehealth services.

You can find the new directory here or on our website at
Telehealth Satisfaction
We are pleased to share the results of our member satisfaction survey regarding telehealth, provider satisfaction and access to care. We began administering this survey in June 2020, and hundreds of members participated. Questions were vetted through our member council and some were sourced from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Read more about this here.
It’s a New World the Future of Telehealth Solutions
We invite you to a telehealth solutions forum brought to you by Colorado Access and AccessCare Services on Friday, October 23rd from 8:30 a.m. to 12:05 p.m. Join us as we share our telehealth experience, discuss emerging behavioral health adaptations, and bring together innovators with creative solutions. Medical and telehealth experts from Colorado Access, University of California Davis Health, and University of Colorado Anschutz Medical Campus will explore telehealth models for unique behavioral populations and novel approaches for substance use services. Click here for more information and to register.
XTen Training
On September, 26 Claims Xten was implemented. This augments the existing MMIS claims module to edit or deny claims that are not properly submitted for claims submitted on and after 9/26/2020. Many private payers use Claims Xten tool for claims processing, so you may already be familiar. Provider trainings are available through month of October. Learn more here.
IntelliRide Feedback Requested!
IntelliRide is committed to listening to feedback from the Health First Colorado members using the Non-Emergency Medical Transportation (NEMT) services to help improve customer service. They have put together a brief survey that will help them get a better understanding of how the program is working for members. On the survey, please have your patients rate their experience working with IntelliRide’s Reservationist team and IntelliRide’s network of transportation providers. Click here to take the member satisfaction survey.
Open Enrollment is Coming!
Coloradans can sign up for a health insurance plan and apply for financial help through Connect for Health Colorado from November 1, 2020 through January 15, 2021 (But don’t forget, those losing job-based health insurance and experiencing other Life Change Events may have 60-days to enroll now).

With the COVID-19 pandemic, it is especially important to help ensure that Coloradans have as much coverage as possible. Please share these materials from Connect for Health Colorado with the communities you serve to help increase access to affordable health insurance and get Colorado covered for the year!

They currently provide materials in English and Spanish. You can order materials for no cost any time during the year by visiting their Online Store and creating an account or logging in. New electronic versions will be available in the middle of October. If you have any questions, please contact Jess Smith at Connect for Health Colorado at

Community Events

Commitment to Care: A City of Aurora Food Access Initiative
The Commitment to Care initiative, a partnership between the city of Aurora and local nonprofit organizations, provides food and resources to the community in response to the COVID-19 crisis. Seven food access programs welcome all Aurora community members. There is no cost for food or resources. Find full program details here.

Aurora Day of Giving

Once a month mobile food distribution event. Food for 1,500 families, along with pet food and baby supplies, is available at each event.

All events begin at 10 a.m.

October 24th
November 21st
December 19th

Gateway High School
1300 S. Sable Blvd.
Overland High School
12400 E. Jewell Ave.
Town Center of Aurora
(in front of JC Penney)
14200 E. Alameda Ave.

Questions & volunteer opportunities: 303-739-7281 or

Food Bank of the Rockies

The mobile food pantry, formerly distributed from the Richard T. Castro Center parking lot, has moved to Empower Field for easier accessibility. Everyone is welcome, no one is turned away, and there is free food for all people who need it.

Empower Field at Mile High

1701 Bryant St.,
Denver, CO 80204

Questions & volunteer opportunities:

If you have an upcoming community event that you'd like us to share, please email us.
COVID-19 Resources

For COVID-19 utilization management information, click here.

For COVID-19 pharmacy information, click here.

For COVID-19 administrative information, click here.

For COVID-19 training information, click here.

For COVID-19 practice support information, click here.

Join the Center for African American Health
Join the Center for African American Health to hear what Black/African Americans in Colorado are saying about their health and what is most important to the community. Learn about opportunities for you to be a health leader in Colorado. This discussion will take place on Saturday, October 10, 2020 at 11:00 a.m. Find more information and register here.

Pregnancy Intervention with a Closed-Loop System
Do you have a patient with Type 1 Diabetes? Are you interested in the world’s first hybrid closed-loop system? The University of Colorado Anschutz is looking for pregnant women with Type 1 diabetes to participate in the PICLS study.

  • Who is eligible? Women with Type 1 diabetes less than nine weeks into pregnancy
  • What system is being used? The Medtronic™ MiniMed 670G insulin pump system with the Guardian® 3 Sensor.
  • What is the study’s main goal? This is a pilot study evaluating hybrid closed-loop (HCL) insulin delivery compared with sensor-augmented pump therapy (SAPT) throughout pregnancy and the first six weeks after delivery.
  • Are there benefits for study volunteers? Yes, volunteers will be using advanced insulin pump and continuous glucose monitoring technologies. They will also receive financial compensation for completing study visits.

If you have patients interested in participating in the PICLS Study please contact:
Dr. Sarit Polsky, principal investigator:, 303-724-8575 or
Lisa Sher, research coordinator:, 303-724-8369

ECHO (Extension for Community
Health Outcomes)

Colorado is a nonprofit organization that is dedicated to increasing everyone’s capacity to manage complex health issues by using technology to bring professionals from all disciplines together to share knowledge, experiences, and viewpoints with one another. They have several upcoming classes that may be of interest. You can learn more here:
Colorado Spirit Crisis Counseling Program

This program, offered by Servicios de La Raza, provides community-based crisis counseling and support to those who have been impacted by COVID-19 and may be experiencing distress, anxiety, worry, hopelessness, or who need additional support to cope with the current pandemic.

This hotline is available every day of the week from 8:00 a.m. to 6:00 p.m. If you have patients who would benefit from this, they can call 720-410-7108. If you have any questions, please contact Bianca Muñoz at
Changes to Authorization Procedures for Outpatient Physical Therapy, Occupational Therapy, Speech Therapy – CHP+ HMO and CHP+ SMCN only

Effective November 1, 2020, we will be authorizing these services (outpatient physical therapy, occupational therapy and speech therapy) in increments of 1-20 visits per authorization. If additional services are needed beyond 20 visits, please submit a request for additional services. Per the benefit plan and the member handbook(s), authorizations for each service type cannot exceed 30 visits per calendar year for CHP+ SMCN and 40 visits per calendar year for CHP+ HMO.
Though Denver native Elina Navarro has worked at Colorado Access for just three years, she actually brings 15 years of health care experience to her role.

Driven by the goals and values of Colorado Access, she enjoys being a provider relations representative because she can build strong relationships with providers and remove barriers to member care.

Her mother, husband, and daughter inspire her to make the world a better place and guide all her actions within her home and out in the world with love. Outside of work, Elina loves to read, garden, and spend time with her family. She also loves to spend time in the mountains.

Elina is crafty by nature and enjoys making soap, dry herbs, spices and lotion. But it doesn’t stop there! She is also an excellent cook.

Celebrating 25 Years

This year, we’re celebrating 25 years of caring; as a community partner, a reliable employer, and a trusted resource for both members and providers. Our longevity shows how we’ve been able to adapt to change. Our mission has always been the same: to partner with communities through access to quality, affordable care. We want to hear from you! Do you have a story to share about Colorado Access? Submit it here.

11100 E. Bethany Dr.
Aurora, CO 80014

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