Dear Health Community Colleague,

Welcome to the November Navigator. In this issue, you’ll find information about our partnership with Jessica’s Laundromat and Little Big Fridge, updates to KPI incentive payments, a new feature on our website, and grants for Colorado health care organizations.

If you want to learn more about anything in this issue of the Navigator or just have a question, please contact us. You can also connect with us on any of our social media channels using the links below.

In good health,
Colorado Access

New Diversity, Equity and Inclusion Training Series
We are proud to offer a new training. Responsiveness Training video series on our Provider Learning Management System. Courses include the mistake of stereotyping, microaggression, diversity focused recruitment, overcoming unconscious bias, cultural intelligence, and diversity equals greatness.

Visit to get to the learning path. If you need access to the Provider Learning Management System, please email the provider relations team at
Community Refrigerator Partnership
We are continuing our partnership with Jessica’s Laundromat by providing food for local residents through a community refrigerator inside the laundromat, with help from Little Big Fridge. We have also added a survey on the refrigerator to gather more data and information from the population we serve to help us improve our community outreach.
KPI Incentive Payment Update
Incentive payments are a central component of the State’s Accountable Care Collaborative (ACC) Pay-for-Performance program. Since the program’s inception, the State has made incentive payments on identified key performance indicators (KPIs) when entire regions meet the KPI goals set by the State. Starting this month, we have updated payments to award providers for their partnership and/or performance. Payment amounts are calculated based on methodologies we developed collaboratively with the RAE governing council.

Please visit to review the Pay-for-Performance Incentive Sharing Program document for more information. Letters with full KPI explanation of payments (EOPs) will reflect these updates and copies of these letters will also be made available on our provider portal starting this month.

New Website Feature
Our website now features a new online searchable tool to connect you with your assigned provider relations representative! This will allow you providers to find contact information for your representative or  administrative staff that will serve as the main point of contact on operational and service needs. Simply enter your tax ID and click the “Search” button to find your representative! If you have any questions, email us at

Find the new searchable tool on our website at:

American Rescue Plan Grants for Colorado Health Care Organizations
Senator John Hickenlooper announced that 19 Colorado health care organizations will receive $16,768,678 in American Rescue Plan grants to modernize health care centers across the state, including several rural organizations that help advance health equity in medically underserved communities. The new grants will support construction, expansion, and other improvements. Click here to read more about the distribution breakdown.
Mask Policies at Ball Arena
Large, in-person events have an increased risk of COVID-19 transmission, especially for people who are not vaccinated. Ball Arena is back to hosting full-capacity events (over 18,000 people) with a mask mandate in place that not every attendee is following, and in a closed environment, this could be risky. Click here to read more.
Beyond Toxic Stress: Why Preventing Childhood Adversity Isn’t Enough
Join the Clayton Early Learning Center on Tuesday, November 16th at 5:00 p.m. for their first virtual speaker event, featuring Dr. Andrew Garner, a pediatrician at Case Western Reserve University School of Medicine. Click here to learn more and to register.

Provider Strategies to Boost Vaccine Confidence
Join HRSA on Thursday, December 9th for this free webinar designed for health care providers, provider organizations, and health care settings across the nation. The purpose of this webinar is to enhance health care providers’ ability to engage with, motivate, and promote COVID-19 vaccine confidence in their patients so that more people can be fully vaccinated against COVID-19. The webinar will highlight principles to increase trust and acceptance of the vaccine, targeted communication, behavior change strategies, such as motivational interviewing, and managing misinformation. Speakers will include the Director of the University of Colorado Behavioral Health and Wellness Program, and the Medical Director of the Orchard Park Health Care Center/President of the Colorado Medical Directors Association. Click here to register.

Community Events

Early Childhood Partnership of Adams County Open House

Please see the flyer here for more information about the open house event on Thursday, December 16th from 2:30 p.m. to 6:00 p.m.

If you have an upcoming community event that you'd like us to share, please email us.
COVID-19 Resources

For COVID-19 utilization management information, click here.

For COVID-19 pharmacy information, click here.

For COVID-19 administrative information, click here.

For COVID-19 training information, click here.

For COVID-19 practice support information, click here.

The Pandemic’s Uneven Economic Toll
More than 55% of Black and Latino households, compared with 29% of white households, have reported serious financial problems, even with government assistance and other efforts. Read more here.
Insight Into Advancing Health Justice From Health Equity Pioneers
Former U.S. Surgeon General David Satcher, MD, PhD, and Affordable Care Act expert Daniel Dawes, JD, offered insight on advancing health justice at the annual meeting of the Association of American Medical Colleges (AAMC). Read more here.
T1017 Targeted Case Management
Based on audit scores, case management was identified as an opportunity for improvement. The two most commonly missed audit measures included session setting/place of service and plan for next contact(s) including any follow-ups or coordination needed with third parties. Both of these measures are minimum documentation standards outlined in the Uniform Services Coding Standards (USCS) manual.

Targeted Case Management includes services designed to assist and support a patient diagnosed with or being assessed for a mental health disorder, to gain access to needed medical, social, educational, and other services as well as provide care coordination and care transition services. Assessing service needs, service plan development, referral and related activities to obtain needed services, and monitoring and follow-up are all allowable services included in Targeted Case Management.

Please review the Uniform Services Coding Standards (USCS) manual for additional information on minimum documentation requirements and allowable services for T1017 Targeted Case Management. If you have specific questions relating to Targeted Case Management, please email
Colorado House Bill 21-1258
Colorado House Bill 21-1258 established a temporary program to provide access to mental health and substance use disorder services for youth, including addressing needs that may have resulted from the COVID-19 pandemic. Youth and their parents can visit I Matter at to take a confidential survey about their mental health and schedule sessions with a licensed behavioral health clinician over telehealth. All Colorado youth ages 18 and younger, or 21 and younger if they are receiving special education services, are eligible to receive these free services.
Care4Life is a SMS-based virtual coach for healthy diabetes management. Messages sent in both English and Spanish support education, goal tracking, reminders, survey, and opt-out modules. There are several educational lesson tracks based on the user’s response to their indicated insulin usage and type of diabetes.
Text2Quit is a SMS-based smoking cessation program that supports members in preparing to quit smoking and maintaining their quit status. Members receive text messages and emails in both English and Spanish that are tailored to their current stage in the quit program. Messages will regularly encourage members to prepare for quitting, set a quit date, deal with cravings, learn techniques to maintain their quit status, and will also provide support and motivation along their journey.
Free 2021-2022 Flu Season Communication Toolkit
Flu season has arrived, and Mile High Health Alliance has a free toolkit to help you communicate with your patients about how to stay safe. Click here to view and download the toolkit.
11100 E. Bethany Dr.
Aurora, CO 80014

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